Customer Surveys and Feedback
At DJB Labcare Ltd we endeavour to provide our customers with the highest possible quality of service and are continually looking for ways to improve it.
As an ISO 9001:2008 accredited company we follow each service visit with a simple customer survey, they are asked to rate us on our performance.
This system is automated and web-based; the summary provided on this page is collated in real time.
Customer Satisfaction Survey (Service)
All responses
63.2% Excellent30.4% Very good
6.0% Satisfactory
0.3% Unsatisfactory
0.0% Poor
Very helpful and friendly DJB Labcare staff, with much expertise. 2021-09-10
We've been using DJB for a few years now & have had no problems. I like the reminders they send, its easy to forget when equipment is due for service/calibration in a busy department! They have always accommodated requests rapidly. 2012-04-27
Engineer was very helpful. 2021-08-11
The response was quick efficient, and they were very knowledgeable. They were able to diagnose the issue and were extremely professional.
Would definitely recommend them again. 2021-07-20
One of the best responses i've experienced from a supplier. Discussed the issue at 8.30 in the morning and the issue was resolved by 4pm the same day even with a 2-3 hour car journey to get to site. This was hugely important for us and the help we received was very much appreciated.
2020-12-01
I contact DJB by email, my experience is that your staff respond immediatly, they are knowledgeabel and helpful. Always a pleasure to deal withthe team 2021-07-21
Always a professional and reliable service 2012-02-07
Contacted by email, very prompt response and visit and kept us updated with situation.Continued excellent service 2021-04-09
Great service 2020-11-25
Telephone response time
32.9% Very good
7.0% Satisfactory
0.2% Unsatisfactory
0.2% Poor
Service team's knowledge and understanding of your requirements
31.0% Very good
3.6% Satisfactory
0.2% Unsatisfactory
0.0% Poor
Response to your request within an acceptable time frame
29.3% Very good
4.9% Satisfactory
0.8% Unsatisfactory
0.2% Poor
Quality of the workmanship
26.2% Very good
3.0% Satisfactory
0.3% Unsatisfactory
0.0% Poor
Value for money
40.9% Very good
18.7% Satisfactory
0.5% Unsatisfactory
0.0% Poor
Help and advice from our engineers
23.2% Very good
3.3% Satisfactory
0.2% Unsatisfactory
0.0% Poor
Overall experience of DJB Labcare Ltd
30.5% Very good
4.4% Satisfactory
0.2% Unsatisfactory
0.0% Poor
Likelihood of recommending DJB Labcare Ltd
30.2% Very good
3.9% Satisfactory
0.0% Unsatisfactory
0.0% Poor
