Customer Surveys and Feedback
At DJB Labcare Ltd we endeavour to provide our customers with the highest possible quality of service and are continually looking for ways to improve it.
As an ISO 9001:2008 accredited company we follow each service visit with a simple customer survey, they are asked to rate us on our performance.
This system is automated and web-based; the summary provided on this page is collated in real time.
Customer Satisfaction Survey (Service)
All responses
63.2% Excellent30.4% Very good
6.0% Satisfactory
0.3% Unsatisfactory
0.0% Poor
Very prompt service which was very well executed and the end user of the centrifuge was very pleased. 2016-10-31
Very helpful and friendly DJB Labcare staff, with much expertise. 2021-09-10
Engineer was very helpful. 2021-08-11
I was very happy with the service provided including punctuality and flexibility. 2020-06-30
Service was quick and efficient, all the details provided were correct and organised. Engineer was knowledgeable and flexible enough to be able to work around our schedule and analysts.
Overall very pleased. 2019-09-13
The engineer, Colin was excellent!! He took the time to explain the problem with the centrifuge and was very professional and friendly. He fixed the problem very quickly and efficiently. 2018-07-30
Engineer always helpful and courteous 2021-01-11
Superb service. Efficient and professional. 2021-03-22
The response was quick efficient, and they were very knowledgeable. They were able to diagnose the issue and were extremely professional.
Would definitely recommend them again. 2021-07-20
Excellent service from DJB Labcare! 2013-1-30
Telephone response time
32.9% Very good
7.0% Satisfactory
0.2% Unsatisfactory
0.2% Poor
Service team's knowledge and understanding of your requirements
31.0% Very good
3.6% Satisfactory
0.2% Unsatisfactory
0.0% Poor
Response to your request within an acceptable time frame
29.3% Very good
4.9% Satisfactory
0.8% Unsatisfactory
0.2% Poor
Quality of the workmanship
26.2% Very good
3.0% Satisfactory
0.3% Unsatisfactory
0.0% Poor
Value for money
40.9% Very good
18.7% Satisfactory
0.5% Unsatisfactory
0.0% Poor
Help and advice from our engineers
23.2% Very good
3.3% Satisfactory
0.2% Unsatisfactory
0.0% Poor
Overall experience of DJB Labcare Ltd
30.5% Very good
4.4% Satisfactory
0.2% Unsatisfactory
0.0% Poor
Likelihood of recommending DJB Labcare Ltd
30.2% Very good
3.9% Satisfactory
0.0% Unsatisfactory
0.0% Poor
