DJB Labcare

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Customer Surveys and Feedback

At DJB Labcare Ltd we endeavour to provide our customers with the highest possible quality of service and are continually looking for ways to improve it.

As an ISO 9001:2008 accredited company we follow each service visit with a simple customer survey, they are asked to rate us on our performance.

This system is automated and web-based; the summary provided on this page is collated in real time.

Customer Satisfaction Survey (Service)

(survey responses pie chart)

All responses

61.5% Excellent
31.6% Very good
6.6% Satisfactory
0.3% Unsatisfactory
0.0% Poor

I called DJB Labcare at 9:30 on a Monday morning, they arranged the Engineer to come out that day and my machine was up and running again by 17:30 the same day causing as little downtime as possible which we are very grateful for. 2012-02-14

Excellent service. 2012-02-15

Consistently good service 2017-06-22

Quick response time 2019-02-13

The engineer, Colin was excellent!! He took the time to explain the problem with the centrifuge and was very professional and friendly. He fixed the problem very quickly and efficiently. 2018-07-30

Great bunch of lad's and lady's. 2011-11-10

Thank you for your service which is prompt , professional , reliable , helpful and friendly . Cannot be faulted and a pleasure to deal with . Would recommend DJB Labcare to everyone . 2014-06-26

Excellent as always , very helpful and valued advice given . Thank you 2016-06-14

Gavin is always very approachable and friendly, excellent service 2018-06-06

Engineer was great and complied with all our H&S requirements during his visit 2018-03-19

Very quick response time and resolved the problem very quickly on arrival. 10/10 2018-06-06

Telephone response time

(survey responses pie chart)
58.0% Excellent
34.2% Very good
7.5% Satisfactory
0.2% Unsatisfactory
0.0% Poor

Service team's knowledge and understanding of your requirements

(survey responses pie chart)
63.1% Excellent
32.5% Very good
4.2% Satisfactory
0.2% Unsatisfactory
0.0% Poor

Response to your request within an acceptable time frame

(survey responses pie chart)
63.0% Excellent
30.6% Very good
5.6% Satisfactory
0.9% Unsatisfactory
0.0% Poor

Quality of the workmanship

(survey responses pie chart)
68.8% Excellent
27.6% Very good
3.3% Satisfactory
0.4% Unsatisfactory
0.0% Poor

Value for money

(survey responses pie chart)
37.3% Excellent
41.9% Very good
20.2% Satisfactory
0.6% Unsatisfactory
0.0% Poor

Help and advice from our engineers

(survey responses pie chart)
72.4% Excellent
23.6% Very good
3.9% Satisfactory
0.2% Unsatisfactory
0.0% Poor

Overall experience of DJB Labcare Ltd

(survey responses pie chart)
63.4% Excellent
32.1% Very good
4.6% Satisfactory
0.0% Unsatisfactory
0.0% Poor

Likelihood of recommending DJB Labcare Ltd

(survey responses pie chart)
64.5% Excellent
31.3% Very good
4.2% Satisfactory
0.0% Unsatisfactory
0.0% Poor
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