DJB Labcare

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Customer Surveys and Feedback

At DJB Labcare Ltd we endeavour to provide our customers with the highest possible quality of service and are continually looking for ways to improve it.

As an ISO 9001:2008 accredited company we follow each service visit with a simple customer survey, they are asked to rate us on our performance.

This system is automated and web-based; the summary provided on this page is collated in real time.

Customer Satisfaction Survey (Service)

(survey responses pie chart)

All responses

61.7% Excellent
31.5% Very good
6.6% Satisfactory
0.3% Unsatisfactory
0.0% Poor

Polite, friendly service, with a full understanding of our requirements. Helpful advice given for further repairs needed. Not pushy for extra work. I wish maintenance visits from other suppliers went like this. 2012-06-01

Quick response time 2019-02-13

Very quick response time over the telephone with the call back and the speedily response time for the engineer to attend. 2012-05-04

We have been using DJB labcare to service our centrifuges for number of years and we never faced any problems. Excellent service 2013-07-11

Many Thanks for your quick response to our request for annual service. 2019-04-23

Good communication, by email, has made it easy to plan and organise service visits. 2012-08-03

Engineers are professional and efficient. 2018-01-03

I have used many service/calibration suppliers over the years - this is the first time I have used DJB Labcare and I have been very impressed with how quickly they responded to my enquiry and level of knowledge they have and service level provided. 2016-07-21

The engineer, Colin was excellent!! He took the time to explain the problem with the centrifuge and was very professional and friendly. He fixed the problem very quickly and efficiently. 2018-07-30

excellent service 2018-03-28

Telephone response time

(survey responses pie chart)
58.1% Excellent
34.1% Very good
7.6% Satisfactory
0.2% Unsatisfactory
0.0% Poor

Service team's knowledge and understanding of your requirements

(survey responses pie chart)
63.4% Excellent
32.3% Very good
4.2% Satisfactory
0.2% Unsatisfactory
0.0% Poor

Response to your request within an acceptable time frame

(survey responses pie chart)
63.2% Excellent
30.4% Very good
5.5% Satisfactory
0.9% Unsatisfactory
0.0% Poor

Quality of the workmanship

(survey responses pie chart)
68.9% Excellent
27.5% Very good
3.2% Satisfactory
0.4% Unsatisfactory
0.0% Poor

Value for money

(survey responses pie chart)
37.6% Excellent
41.6% Very good
20.2% Satisfactory
0.6% Unsatisfactory
0.0% Poor

Help and advice from our engineers

(survey responses pie chart)
72.6% Excellent
23.4% Very good
3.8% Satisfactory
0.2% Unsatisfactory
0.0% Poor

Overall experience of DJB Labcare Ltd

(survey responses pie chart)
63.6% Excellent
31.9% Very good
4.5% Satisfactory
0.0% Unsatisfactory
0.0% Poor

Likelihood of recommending DJB Labcare Ltd

(survey responses pie chart)
64.7% Excellent
31.2% Very good
4.1% Satisfactory
0.0% Unsatisfactory
0.0% Poor
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