Customer Surveys and Feedback
At DJB Labcare Ltd we endeavour to provide our customers with the highest possible quality of service and are continually looking for ways to improve it.
As an ISO 9001:2008 accredited company we follow each service visit with a simple customer survey, they are asked to rate us on our performance.
This system is automated and web-based; the summary provided on this page is collated in real time.
Customer Satisfaction Survey (Service)
All responses
63.2% Excellent30.4% Very good
6.0% Satisfactory
0.3% Unsatisfactory
0.0% Poor
I was very impressed with Remi as an engineer. He was polite, very helpful and a pleasure to have in the department for the afternoon.
highly commendable. 2016-10-20
Friendly and helpful staff and engineers. 2015-11-30
Engineers worked excellently. Even though we have a number of large and chaotic labs, they were able to search for the items and carry out the services with hardly any supervision, freeing up a large amount of much needed time. 2013-03-25
Very helpful and friendly DJB Labcare staff, with much expertise. 2021-09-10
Engineer was very helpful. 2021-08-11
Always find DJB Labcare to be very friendly, efficient and very helpful in getting to the bottom of any problem. 2012-01-30
This is our first encounter with DJB, we found them to be professional, helpful and knowledgeable. 2009-12-16
The response was quick efficient, and they were very knowledgeable. They were able to diagnose the issue and were extremely professional.
Would definitely recommend them again. 2021-07-20
The service provided by DJB Labcare is very efficient. All the staff I have encountered have been very helpful and knowledgeable. 2020-06-02
Between Steph O'Dell & Grace Cosby, they could not do enough for me. Excellent service from them. 2019-08-08
Telephone response time
32.9% Very good
7.0% Satisfactory
0.2% Unsatisfactory
0.2% Poor
Service team's knowledge and understanding of your requirements
31.0% Very good
3.6% Satisfactory
0.2% Unsatisfactory
0.0% Poor
Response to your request within an acceptable time frame
29.3% Very good
4.9% Satisfactory
0.8% Unsatisfactory
0.2% Poor
Quality of the workmanship
26.2% Very good
3.0% Satisfactory
0.3% Unsatisfactory
0.0% Poor
Value for money
40.9% Very good
18.7% Satisfactory
0.5% Unsatisfactory
0.0% Poor
Help and advice from our engineers
23.2% Very good
3.3% Satisfactory
0.2% Unsatisfactory
0.0% Poor
Overall experience of DJB Labcare Ltd
30.5% Very good
4.4% Satisfactory
0.2% Unsatisfactory
0.0% Poor
Likelihood of recommending DJB Labcare Ltd
30.2% Very good
3.9% Satisfactory
0.0% Unsatisfactory
0.0% Poor
