DJB Labcare

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Customer Surveys and Feedback

At DJB Labcare Ltd we endeavour to provide our customers with the highest possible quality of service and are continually looking for ways to improve it.

As an ISO 9001:2008 accredited company we follow each service visit with a simple customer survey, they are asked to rate us on our performance.

This system is automated and web-based; the summary provided on this page is collated in real time.

Customer Satisfaction Survey (Service)

(survey responses pie chart)

All responses

62.8% Excellent
30.7% Very good
6.2% Satisfactory
0.3% Unsatisfactory
0.0% Poor

Superb service. Efficient and professional. 2021-03-22

Always a pleasure seeing Kevin - an absolute gentleman and always happy to help. 2021-03-11

Prompt and efficient in all areas - just what the doctor ordered! Thanks. 2013-2-14

The engineer found the fault and rectified it quickly which helped with no impact to the production schedule. an all round great result 2021-03-04

Many Thanks for your quick response to our request for annual service. 2019-04-23

DJB always provide excellent service for us. 2020-01-20

The service provided by DJB Labcare is very efficient. All the staff I have encountered have been very helpful and knowledgeable. 2020-06-02

Very fast, friendly, and efficient service to get a centrifuge fixed. Definitiely will use DJB Labcare again, if another piece of equipment requires repair or servicing. 2021-02-03

Very professional service 2020-10-07

Engineer always helpful and courteous 2021-01-11

Great service 2020-11-25

Telephone response time

(survey responses pie chart)
59.5% Excellent
32.9% Very good
7.2% Satisfactory
0.2% Unsatisfactory
0.2% Poor

Service team's knowledge and understanding of your requirements

(survey responses pie chart)
64.6% Excellent
31.5% Very good
3.7% Satisfactory
0.2% Unsatisfactory
0.0% Poor

Response to your request within an acceptable time frame

(survey responses pie chart)
64.3% Excellent
29.6% Very good
5.0% Satisfactory
0.8% Unsatisfactory
0.2% Poor

Quality of the workmanship

(survey responses pie chart)
70.1% Excellent
26.5% Very good
3.1% Satisfactory
0.3% Unsatisfactory
0.0% Poor

Value for money

(survey responses pie chart)
39.4% Excellent
41.1% Very good
19.0% Satisfactory
0.5% Unsatisfactory
0.0% Poor

Help and advice from our engineers

(survey responses pie chart)
73.1% Excellent
23.3% Very good
3.4% Satisfactory
0.2% Unsatisfactory
0.0% Poor

Overall experience of DJB Labcare Ltd

(survey responses pie chart)
64.5% Excellent
30.9% Very good
4.5% Satisfactory
0.2% Unsatisfactory
0.0% Poor

Likelihood of recommending DJB Labcare Ltd

(survey responses pie chart)
65.6% Excellent
30.4% Very good
4.0% Satisfactory
0.0% Unsatisfactory
0.0% Poor
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