Customer Surveys and Feedback
At DJB Labcare Ltd we endeavour to provide our customers with the highest possible quality of service and are continually looking for ways to improve it.
As an ISO 9001:2008 accredited company we follow each service visit with a simple customer survey, they are asked to rate us on our performance.
This system is automated and web-based; the summary provided on this page is collated in real time.
Customer Satisfaction Survey (Service)
All responses
63.2% Excellent30.4% Very good
6.0% Satisfactory
0.3% Unsatisfactory
0.0% Poor
Very helpful and friendly DJB Labcare staff, with much expertise. 2021-09-10
Great service by Piers and Ryis, both knowledgeable and happy to talk over any adjustments they had made during the service visit. 2021-06-16
I was very impressed with Remi as an engineer. He was polite, very helpful and a pleasure to have in the department for the afternoon.
highly commendable. 2016-10-20
Engineer was very helpful. 2021-08-11
Always a very pleasant, friendly & efficient team who are a pleasure to deal with. It would be nice if we could get the same standards of service from all our suppliers. 2011-08-11
We have used DJB for a number of years now to service our many centrifuges and have always had excellent service.Their engineers actually carry parts with them during service visits and will do the simple jobs such as lid struts and brushes as they go along, unlike many other companies we have tried. This saves us disruption time in the laboratory and means very little down time for our equipment . When we do have breakdowns, an engineer is always sent out within a reasonable timeframe. Due to the number of centrifuges we have, DJB engineers are with us for a few days each year, however they are pleasant, knowledgeable and most importantly, do not need babysitting. They come in, get the job done and leave with the minimum of fuss. 2016-08-31
Telephone response time
32.9% Very good
7.0% Satisfactory
0.2% Unsatisfactory
0.2% Poor
Service team's knowledge and understanding of your requirements
31.0% Very good
3.6% Satisfactory
0.2% Unsatisfactory
0.0% Poor
Response to your request within an acceptable time frame
29.3% Very good
4.9% Satisfactory
0.8% Unsatisfactory
0.2% Poor
Quality of the workmanship
26.2% Very good
3.0% Satisfactory
0.3% Unsatisfactory
0.0% Poor
Value for money
40.9% Very good
18.7% Satisfactory
0.5% Unsatisfactory
0.0% Poor
Help and advice from our engineers
23.2% Very good
3.3% Satisfactory
0.2% Unsatisfactory
0.0% Poor
Overall experience of DJB Labcare Ltd
30.5% Very good
4.4% Satisfactory
0.2% Unsatisfactory
0.0% Poor
Likelihood of recommending DJB Labcare Ltd
30.2% Very good
3.9% Satisfactory
0.0% Unsatisfactory
0.0% Poor
