DJB Labcare

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Customer Surveys and Feedback

At DJB Labcare Ltd we endeavour to provide our customers with the highest possible quality of service and are continually looking for ways to improve it.

As an ISO 9001:2008 accredited company we follow each service visit with a simple customer survey, they are asked to rate us on our performance.

This system is automated and web-based; the summary provided on this page is collated in real time.

Customer Satisfaction Survey (Service)

(survey responses pie chart)

All responses

60.7% Excellent
32.5% Very good
6.6% Satisfactory
0.3% Unsatisfactory
0.0% Poor

Friendly and timely communication via email.
Considerate of convenient times for us to have the machine serviced.
The engineer was extremely helpful, friendly and brilliant at his job, we cannot recommend him enough. 2017-08-25

Excellent service from the engineer, Really knows what he's talking about and hope that he services our centrifuges next year. 2017-10-20

The engineer who visited was really lovely and professional, he went beyond what was necessary to make sure we got the best advice and care. I am very happy with the service we received and would recommend them to anyone. 2017-07-06

Stable workforce, with engineers who have been with the company for a while and know its core business and customers. Excellent repairs, identification where possible of future failings. 2012-12-03

I was very happy with the service you provided. Our lab equipment was well packaged and returned very quickly by courier. We will definitely be using DJB again. 2013-2-14

Piers was a joy to be around and knew about the product in detail, he installed and helped members of staff and is a brilliant worker. 2016-12-22

Consistently good service 2017-06-22

First class service from knowledgeable engineers 2016-11-04

Telephone response time

(survey responses pie chart)
57.0% Excellent
35.2% Very good
7.6% Satisfactory
0.2% Unsatisfactory
0.0% Poor

Service team's knowledge and understanding of your requirements

(survey responses pie chart)
62.2% Excellent
33.9% Very good
3.7% Satisfactory
0.2% Unsatisfactory
0.0% Poor

Response to your request within an acceptable time frame

(survey responses pie chart)
62.6% Excellent
31.0% Very good
5.6% Satisfactory
0.8% Unsatisfactory
0.0% Poor

Quality of the workmanship

(survey responses pie chart)
67.9% Excellent
28.5% Very good
3.3% Satisfactory
0.4% Unsatisfactory
0.0% Poor

Value for money

(survey responses pie chart)
36.0% Excellent
42.4% Very good
21.2% Satisfactory
0.4% Unsatisfactory
0.0% Poor

Help and advice from our engineers

(survey responses pie chart)
71.0% Excellent
24.8% Very good
3.9% Satisfactory
0.2% Unsatisfactory
0.0% Poor

Overall experience of DJB Labcare Ltd

(survey responses pie chart)
63.3% Excellent
32.7% Very good
4.1% Satisfactory
0.0% Unsatisfactory
0.0% Poor

Likelihood of recommending DJB Labcare Ltd

(survey responses pie chart)
64.2% Excellent
31.8% Very good
4.0% Satisfactory
0.0% Unsatisfactory
0.0% Poor
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