Customer Surveys and Feedback
At DJB Labcare Ltd we endeavour to provide our customers with the highest possible quality of service and are continually looking for ways to improve it.
As an ISO 9001:2008 accredited company we follow each service visit with a simple customer survey, they are asked to rate us on our performance.
This system is automated and web-based; the summary provided on this page is collated in real time.
Customer Satisfaction Survey (Service)
All responses
63.2% Excellent30.4% Very good
6.0% Satisfactory
0.3% Unsatisfactory
0.0% Poor
Very helpful and friendly DJB Labcare staff, with much expertise. 2021-09-10
Engineer was very helpful. 2021-08-11
I have used many service/calibration suppliers over the years - this is the first time I have used DJB Labcare and I have been very impressed with how quickly they responded to my enquiry and level of knowledge they have and service level provided. 2016-07-21
The response was quick efficient, and they were very knowledgeable. They were able to diagnose the issue and were extremely professional.
Would definitely recommend them again. 2021-07-20
Excellent service all round , James was very knowledgeable and took the time to explain any questions that were asked of him , even going to the trouble of writing down instructions . Very pleasant and polite young man and a credit to the DJB . 2020-07-02
Always a pleasure seeing Kevin - an absolute gentleman and always happy to help. 2021-03-11
I was really grateful to DJB Labcare, especially to Sam and Paul, for their really prompt assistance when our centrifuge broke down. The loan unit meant there was no need to panic and the new model is exactly what we need, with increased capacity. The main delay was our own Procurement department - always the way! We will definitely continue to use DJB Labcare in future - thank you 2014-09-16
Fantastic response time - thank you. 2013-11-27
Telephone response time
32.9% Very good
7.0% Satisfactory
0.2% Unsatisfactory
0.2% Poor
Service team's knowledge and understanding of your requirements
31.0% Very good
3.6% Satisfactory
0.2% Unsatisfactory
0.0% Poor
Response to your request within an acceptable time frame
29.3% Very good
4.9% Satisfactory
0.8% Unsatisfactory
0.2% Poor
Quality of the workmanship
26.2% Very good
3.0% Satisfactory
0.3% Unsatisfactory
0.0% Poor
Value for money
40.9% Very good
18.7% Satisfactory
0.5% Unsatisfactory
0.0% Poor
Help and advice from our engineers
23.2% Very good
3.3% Satisfactory
0.2% Unsatisfactory
0.0% Poor
Overall experience of DJB Labcare Ltd
30.5% Very good
4.4% Satisfactory
0.2% Unsatisfactory
0.0% Poor
Likelihood of recommending DJB Labcare Ltd
30.2% Very good
3.9% Satisfactory
0.0% Unsatisfactory
0.0% Poor
