Customer Surveys and Feedback
At DJB Labcare Ltd we endeavour to provide our customers with the highest possible quality of service and are continually looking for ways to improve it.
As an ISO 9001:2008 accredited company we follow each service visit with a simple customer survey, they are asked to rate us on our performance.
This system is automated and web-based; the summary provided on this page is collated in real time.
Customer Satisfaction Survey (Service)
All responses
63.2% Excellent30.4% Very good
6.0% Satisfactory
0.3% Unsatisfactory
0.0% Poor
James visited site last week (22nd August 2019) to carry out the annual service of our incubators. James came across in a very professional and friendly manner and it was a pleasure to have him visit. The work he performed was to a very high standard and he was able to accommodate our needs without an issue. We look forward to having James visit our site in the future and would like you to know that he is a real credit to your company. 2019-08-27
Very helpful and friendly DJB Labcare staff, with much expertise. 2021-09-10
Excellent company, never had any problems with the engineers servicing the equipment or any member of staff. They are always courteous and friendly and are a pleasure to deal with. Servicing is always scheduled on time and performed with minimum disruption. Thanks you. 2014-03-26
Service was quick and efficient, all the details provided were correct and organised. Engineer was knowledgeable and flexible enough to be able to work around our schedule and analysts.
Overall very pleased. 2019-09-13
We've been using DJB for a few years now & have had no problems. I like the reminders they send, its easy to forget when equipment is due for service/calibration in a busy department! They have always accommodated requests rapidly. 2012-04-27
The engineer found the fault and rectified it quickly which helped with no impact to the production schedule. an all round great result 2021-03-04
Great service by Piers and Ryis, both knowledgeable and happy to talk over any adjustments they had made during the service visit. 2021-06-16
Telephone response time
32.9% Very good
7.0% Satisfactory
0.2% Unsatisfactory
0.2% Poor
Service team's knowledge and understanding of your requirements
31.0% Very good
3.6% Satisfactory
0.2% Unsatisfactory
0.0% Poor
Response to your request within an acceptable time frame
29.3% Very good
4.9% Satisfactory
0.8% Unsatisfactory
0.2% Poor
Quality of the workmanship
26.2% Very good
3.0% Satisfactory
0.3% Unsatisfactory
0.0% Poor
Value for money
40.9% Very good
18.7% Satisfactory
0.5% Unsatisfactory
0.0% Poor
Help and advice from our engineers
23.2% Very good
3.3% Satisfactory
0.2% Unsatisfactory
0.0% Poor
Overall experience of DJB Labcare Ltd
30.5% Very good
4.4% Satisfactory
0.2% Unsatisfactory
0.0% Poor
Likelihood of recommending DJB Labcare Ltd
30.2% Very good
3.9% Satisfactory
0.0% Unsatisfactory
0.0% Poor
