Customer Surveys and Feedback
At DJB Labcare Ltd we endeavour to provide our customers with the highest possible quality of service and are continually looking for ways to improve it.
As an ISO 9001:2008 accredited company we follow each service visit with a simple customer survey, they are asked to rate us on our performance.
This system is automated and web-based; the summary provided on this page is collated in real time.
Customer Satisfaction Survey (Service)
All responses
63.2% Excellent30.4% Very good
6.0% Satisfactory
0.3% Unsatisfactory
0.0% Poor
Consistently good service 2017-06-22
Very helpful and friendly DJB Labcare staff, with much expertise. 2021-09-10
Engineer was very helpful. 2021-08-11
I was simply astounded by the timeliness of the calibration of our centrifuge. The collection and delivery option was also a huge benefit. 2014-02-21
Many Thanks for your quick response to our request for annual service. 2019-04-23
The engineer, Colin was excellent!! He took the time to explain the problem with the centrifuge and was very professional and friendly. He fixed the problem very quickly and efficiently. 2018-07-30
Always friendly and approachable. 2009-04-08
Always a pleasure seeing Kevin - an absolute gentleman and always happy to help. 2021-03-11
Great service by Piers and Ryis, both knowledgeable and happy to talk over any adjustments they had made during the service visit. 2021-06-16
Engineer was great and complied with all our H&S requirements during his visit 2018-03-19
The engineers and technicians that have come to service our centrifuges and incubators have always been very helpful, friendly, fast and reliable. Every time I have phoned or emailed, I always get a prompt response and sorting out of my issues by very friendly staff. I would recommend DJB Labcare Ltd without hesitation. 2014-01-22
Telephone response time
32.9% Very good
7.0% Satisfactory
0.2% Unsatisfactory
0.2% Poor
Service team's knowledge and understanding of your requirements
31.0% Very good
3.6% Satisfactory
0.2% Unsatisfactory
0.0% Poor
Response to your request within an acceptable time frame
29.3% Very good
4.9% Satisfactory
0.8% Unsatisfactory
0.2% Poor
Quality of the workmanship
26.2% Very good
3.0% Satisfactory
0.3% Unsatisfactory
0.0% Poor
Value for money
40.9% Very good
18.7% Satisfactory
0.5% Unsatisfactory
0.0% Poor
Help and advice from our engineers
23.2% Very good
3.3% Satisfactory
0.2% Unsatisfactory
0.0% Poor
Overall experience of DJB Labcare Ltd
30.5% Very good
4.4% Satisfactory
0.2% Unsatisfactory
0.0% Poor
Likelihood of recommending DJB Labcare Ltd
30.2% Very good
3.9% Satisfactory
0.0% Unsatisfactory
0.0% Poor
