DJB Labcare

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Customer Surveys and Feedback

At DJB Labcare Ltd we endeavour to provide our customers with the highest possible quality of service and are continually looking for ways to improve it.

As an ISO 9001:2008 accredited company we follow each service visit with a simple customer survey, they are asked to rate us on our performance.

This system is automated and web-based; the summary provided on this page is collated in real time.

Customer Satisfaction Survey (Service)

(survey responses pie chart)

All responses

61.6% Excellent
31.7% Very good
6.4% Satisfactory
0.3% Unsatisfactory
0.0% Poor

The engineer, Colin was excellent!! He took the time to explain the problem with the centrifuge and was very professional and friendly. He fixed the problem very quickly and efficiently. 2018-07-30

Always a pleasure to deal with. Maz is always very helpful and polite and your engineer always signs in and informs us of what is going on at all times. Highly recommended. 2009-11-18

Engineers are professional and efficient. 2018-01-03

Gavin is always very approachable and friendly, excellent service 2018-06-06

Excellent service. 2012-02-15

Engineer was great and complied with all our H&S requirements during his visit 2018-03-19

As always excellent service right through from service reminder to completed job. Engineers and Service team always happy to answer any questions and give valued help and advice . Thank you 2016-06-14

Very quick response time and resolved the problem very quickly on arrival. 10/10 2018-06-06

A1 gold star service and always a genuine pleasure to deal with. 2014-10-14

Darren was very friendly and helpful and helped resolve all our issues whilst on site, thanks! 2018-05-18

excellent service 2018-03-28

Telephone response time

(survey responses pie chart)
58.4% Excellent
33.9% Very good
7.5% Satisfactory
0.2% Unsatisfactory
0.0% Poor

Service team's knowledge and understanding of your requirements

(survey responses pie chart)
63.4% Excellent
32.5% Very good
3.9% Satisfactory
0.2% Unsatisfactory
0.0% Poor

Response to your request within an acceptable time frame

(survey responses pie chart)
63.0% Excellent
30.4% Very good
5.6% Satisfactory
0.9% Unsatisfactory
0.0% Poor

Quality of the workmanship

(survey responses pie chart)
68.9% Excellent
27.5% Very good
3.1% Satisfactory
0.4% Unsatisfactory
0.0% Poor

Value for money

(survey responses pie chart)
37.4% Excellent
42.3% Very good
19.9% Satisfactory
0.4% Unsatisfactory
0.0% Poor

Help and advice from our engineers

(survey responses pie chart)
72.6% Excellent
23.7% Very good
3.5% Satisfactory
0.2% Unsatisfactory
0.0% Poor

Overall experience of DJB Labcare Ltd

(survey responses pie chart)
63.5% Excellent
32.3% Very good
4.3% Satisfactory
0.0% Unsatisfactory
0.0% Poor

Likelihood of recommending DJB Labcare Ltd

(survey responses pie chart)
64.6% Excellent
31.5% Very good
3.9% Satisfactory
0.0% Unsatisfactory
0.0% Poor
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