Customer Surveys and Feedback
At DJB Labcare Ltd we endeavour to provide our customers with the highest possible quality of service and are continually looking for ways to improve it.
As an ISO 9001:2008 accredited company we follow each service visit with a simple customer survey, they are asked to rate us on our performance.
This system is automated and web-based; the summary provided on this page is collated in real time.
Customer Satisfaction Survey (Service)
All responses
63.2% Excellent30.4% Very good
6.0% Satisfactory
0.3% Unsatisfactory
0.0% Poor
We've used DJB for several years and always receive a great service - thank-you. 2011-11-08
Very helpful and friendly DJB Labcare staff, with much expertise. 2021-09-10
The response was quick efficient, and they were very knowledgeable. They were able to diagnose the issue and were extremely professional.
Would definitely recommend them again. 2021-07-20
James visited site last week (22nd August 2019) to carry out the annual service of our incubators. James came across in a very professional and friendly manner and it was a pleasure to have him visit. The work he performed was to a very high standard and he was able to accommodate our needs without an issue. We look forward to having James visit our site in the future and would like you to know that he is a real credit to your company. 2019-08-27
Engineer always helpful and courteous 2021-01-11
Engineer was very helpful. 2021-08-11
Friendly and timely communication via email.
Considerate of convenient times for us to have the machine serviced.
The engineer was extremely helpful, friendly and brilliant at his job, we cannot recommend him enough. 2017-08-25
Great service by Piers and Ryis, both knowledgeable and happy to talk over any adjustments they had made during the service visit. 2021-06-16
Telephone response time
32.9% Very good
7.0% Satisfactory
0.2% Unsatisfactory
0.2% Poor
Service team's knowledge and understanding of your requirements
31.0% Very good
3.6% Satisfactory
0.2% Unsatisfactory
0.0% Poor
Response to your request within an acceptable time frame
29.3% Very good
4.9% Satisfactory
0.8% Unsatisfactory
0.2% Poor
Quality of the workmanship
26.2% Very good
3.0% Satisfactory
0.3% Unsatisfactory
0.0% Poor
Value for money
40.9% Very good
18.7% Satisfactory
0.5% Unsatisfactory
0.0% Poor
Help and advice from our engineers
23.2% Very good
3.3% Satisfactory
0.2% Unsatisfactory
0.0% Poor
Overall experience of DJB Labcare Ltd
30.5% Very good
4.4% Satisfactory
0.2% Unsatisfactory
0.0% Poor
Likelihood of recommending DJB Labcare Ltd
30.2% Very good
3.9% Satisfactory
0.0% Unsatisfactory
0.0% Poor
