Customer Surveys and Feedback
At DJB Labcare Ltd we endeavour to provide our customers with the highest possible quality of service and are continually looking for ways to improve it.
As an ISO 9001:2008 accredited company we follow each service visit with a simple customer survey, they are asked to rate us on our performance.
This system is automated and web-based; the summary provided on this page is collated in real time.
Customer Satisfaction Survey (Service)
All responses
63.2% Excellent30.4% Very good
6.0% Satisfactory
0.3% Unsatisfactory
0.0% Poor
Excellent company, never had any problems with the engineers servicing the equipment or any member of staff. They are always courteous and friendly and are a pleasure to deal with. Servicing is always scheduled on time and performed with minimum disruption. Thanks you. 2014-03-26
Engineer was very helpful. 2021-08-11
I would like to thank the team at D.J.B. for all the help that they have given me in arranging for our Centrifuges to be serviced at very short notice and for the follow-up and feedback that I have received. Also, for their friendliness on the telephone and prompt response time. Many thanks. 2010-01-04
The engineer attending was very knowledgeable and efficient.
The service was carried out comprehensively, and the feedback provided was very useful.
Thank you! 2019-08-29
The customer service at DJB Labcare Ltd was fantastic! The engineer was very helpful and answered my queries in a timely manor. I would no hesitate to recommend DJB Labcare Ltd. 2021-04-20
Very helpful and friendly DJB Labcare staff, with much expertise. 2021-09-10
Superb service. Efficient and professional. 2021-03-22
An overall perfect experience will recommend and use again 2016-02-23
Telephone response time
32.9% Very good
7.0% Satisfactory
0.2% Unsatisfactory
0.2% Poor
Service team's knowledge and understanding of your requirements
31.0% Very good
3.6% Satisfactory
0.2% Unsatisfactory
0.0% Poor
Response to your request within an acceptable time frame
29.3% Very good
4.9% Satisfactory
0.8% Unsatisfactory
0.2% Poor
Quality of the workmanship
26.2% Very good
3.0% Satisfactory
0.3% Unsatisfactory
0.0% Poor
Value for money
40.9% Very good
18.7% Satisfactory
0.5% Unsatisfactory
0.0% Poor
Help and advice from our engineers
23.2% Very good
3.3% Satisfactory
0.2% Unsatisfactory
0.0% Poor
Overall experience of DJB Labcare Ltd
30.5% Very good
4.4% Satisfactory
0.2% Unsatisfactory
0.0% Poor
Likelihood of recommending DJB Labcare Ltd
30.2% Very good
3.9% Satisfactory
0.0% Unsatisfactory
0.0% Poor
