DJB Labcare

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Customer Surveys and Feedback

At DJB Labcare Ltd we endeavour to provide our customers with the highest possible quality of service and are continually looking for ways to improve it.

As an ISO 9001:2008 accredited company we follow each service visit with a simple customer survey, they are asked to rate us on our performance.

This system is automated and web-based; the summary provided on this page is collated in real time.

Customer Satisfaction Survey (Service)

(survey responses pie chart)

All responses

61.2% Excellent
32.0% Very good
6.4% Satisfactory
0.3% Unsatisfactory
0.0% Poor

Engineer was great and complied with all our H&S requirements during his visit 2018-03-19

Very quick response time and resolved the problem very quickly on arrival. 10/10 2018-06-06

We have always found DJB to provide a fast and efficient service. 2013-09-04

Gavin is always very approachable and friendly, excellent service 2018-06-06

Always very pleased with the service received 2015-08-10

Darren was very friendly and helpful and helped resolve all our issues whilst on site, thanks! 2018-05-18

We have used DJB to service/repair our centrifuges for over 10 years - always an excellent service. 2018-01-15

excellent service 2018-03-28

Very good service. Timely reminders about booking/confirming service helpful. Plenty of notice given of date of service helps. Knowledgeable staff at site and on the phone. 2014-01-11

Excellent service from the engineer, Really knows what he's talking about and hope that he services our centrifuges next year. 2017-10-20

Always really pleased with the service we get from DJB. 2012-01-18

Consistently good service 2017-06-22

Telephone response time

(survey responses pie chart)
57.7% Excellent
34.8% Very good
7.3% Satisfactory
0.2% Unsatisfactory
0.0% Poor

Service team's knowledge and understanding of your requirements

(survey responses pie chart)
62.7% Excellent
33.2% Very good
3.9% Satisfactory
0.2% Unsatisfactory
0.0% Poor

Response to your request within an acceptable time frame

(survey responses pie chart)
62.8% Excellent
30.6% Very good
5.7% Satisfactory
1.0% Unsatisfactory
0.0% Poor

Quality of the workmanship

(survey responses pie chart)
68.3% Excellent
28.2% Very good
3.1% Satisfactory
0.4% Unsatisfactory
0.0% Poor

Value for money

(survey responses pie chart)
37.2% Excellent
42.1% Very good
20.2% Satisfactory
0.4% Unsatisfactory
0.0% Poor

Help and advice from our engineers

(survey responses pie chart)
71.7% Excellent
24.4% Very good
3.7% Satisfactory
0.2% Unsatisfactory
0.0% Poor

Overall experience of DJB Labcare Ltd

(survey responses pie chart)
63.6% Excellent
32.2% Very good
4.2% Satisfactory
0.0% Unsatisfactory
0.0% Poor

Likelihood of recommending DJB Labcare Ltd

(survey responses pie chart)
64.6% Excellent
31.4% Very good
4.0% Satisfactory
0.0% Unsatisfactory
0.0% Poor
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