DJB Labcare

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Customer Surveys and Feedback

At DJB Labcare Ltd we endeavour to provide our customers with the highest possible quality of service and are continually looking for ways to improve it.

As an ISO 9001:2008 accredited company we follow each service visit with a simple customer survey, they are asked to rate us on our performance.

This system is automated and web-based; the summary provided on this page is collated in real time.

Customer Satisfaction Survey (Service)

(survey responses pie chart)

All responses

62.3% Excellent
31.1% Very good
6.3% Satisfactory
0.3% Unsatisfactory
0.0% Poor

Great service 2020-11-25

The engineer, Colin was excellent!! He took the time to explain the problem with the centrifuge and was very professional and friendly. He fixed the problem very quickly and efficiently. 2018-07-30

All correspondence was professional and quick. Engineer Chris was very friendly, polite and helpful. 2020-07-16

Service was quick and efficient, all the details provided were correct and organised. Engineer was knowledgeable and flexible enough to be able to work around our schedule and analysts.
Overall very pleased. 2019-09-13

Very professional service 2020-10-07

Engineer who attended our lab on 16.06.2020, Ryis was more than helpful, he accommodated the extra work we needed done with no problem
Much appreciated your help in this matter 2020-06-17

I was very happy with the service provided including punctuality and flexibility. 2020-06-30

Very quick response time over the telephone with the call back and the speedily response time for the engineer to attend. 2012-05-04

Excellent service all round , James was very knowledgeable and took the time to explain any questions that were asked of him , even going to the trouble of writing down instructions . Very pleasant and polite young man and a credit to the DJB . 2020-07-02

Telephone response time

(survey responses pie chart)
59.2% Excellent
33.3% Very good
7.2% Satisfactory
0.2% Unsatisfactory
0.2% Poor

Service team's knowledge and understanding of your requirements

(survey responses pie chart)
64.1% Excellent
32.0% Very good
3.8% Satisfactory
0.2% Unsatisfactory
0.0% Poor

Response to your request within an acceptable time frame

(survey responses pie chart)
63.7% Excellent
30.2% Very good
5.2% Satisfactory
0.8% Unsatisfactory
0.2% Poor

Quality of the workmanship

(survey responses pie chart)
69.7% Excellent
26.9% Very good
3.1% Satisfactory
0.3% Unsatisfactory
0.0% Poor

Value for money

(survey responses pie chart)
38.6% Excellent
41.4% Very good
19.4% Satisfactory
0.5% Unsatisfactory
0.0% Poor

Help and advice from our engineers

(survey responses pie chart)
73.0% Excellent
23.4% Very good
3.5% Satisfactory
0.2% Unsatisfactory
0.0% Poor

Overall experience of DJB Labcare Ltd

(survey responses pie chart)
64.1% Excellent
31.1% Very good
4.6% Satisfactory
0.2% Unsatisfactory
0.0% Poor

Likelihood of recommending DJB Labcare Ltd

(survey responses pie chart)
65.1% Excellent
30.8% Very good
4.1% Satisfactory
0.0% Unsatisfactory
0.0% Poor
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