DJB Labcare

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Customer Surveys and Feedback

At DJB Labcare Ltd we endeavour to provide our customers with the highest possible quality of service and are continually looking for ways to improve it.

As an ISO 9001:2008 accredited company we follow each service visit with a simple customer survey, they are asked to rate us on our performance.

This system is automated and web-based; the summary provided on this page is collated in real time.

Customer Satisfaction Survey (Service)

(survey responses pie chart)

All responses

63.0% Excellent
30.6% Very good
6.1% Satisfactory
0.3% Unsatisfactory
0.0% Poor

Contacted by email, very prompt response and visit and kept us updated with situation.Continued excellent service 2021-04-09

The customer service at DJB Labcare Ltd was fantastic! The engineer was very helpful and answered my queries in a timely manor. I would no hesitate to recommend DJB Labcare Ltd. 2021-04-20

The service provided by DJB Labcare is very efficient. All the staff I have encountered have been very helpful and knowledgeable. 2020-06-02

We have always found DJB to provide a fast and efficient service. 2013-09-04

Superb service. Efficient and professional. 2021-03-22

I really appreciate the engineer emailing me the service reports directly, thank you. 2013-10-02

Consistently good service 2017-06-22

We have used DJB to service/repair our centrifuges for over 10 years - always an excellent service. 2018-01-15

Always a pleasure seeing Kevin - an absolute gentleman and always happy to help. 2021-03-11

Very professional service 2020-10-07

The engineer found the fault and rectified it quickly which helped with no impact to the production schedule. an all round great result 2021-03-04

Telephone response time

(survey responses pie chart)
59.5% Excellent
33.0% Very good
7.1% Satisfactory
0.2% Unsatisfactory
0.2% Poor

Service team's knowledge and understanding of your requirements

(survey responses pie chart)
64.9% Excellent
31.3% Very good
3.7% Satisfactory
0.2% Unsatisfactory
0.0% Poor

Response to your request within an acceptable time frame

(survey responses pie chart)
64.6% Excellent
29.5% Very good
5.0% Satisfactory
0.8% Unsatisfactory
0.2% Poor

Quality of the workmanship

(survey responses pie chart)
70.3% Excellent
26.4% Very good
3.0% Satisfactory
0.3% Unsatisfactory
0.0% Poor

Value for money

(survey responses pie chart)
39.5% Excellent
41.0% Very good
19.1% Satisfactory
0.5% Unsatisfactory
0.0% Poor

Help and advice from our engineers

(survey responses pie chart)
73.3% Excellent
23.2% Very good
3.4% Satisfactory
0.2% Unsatisfactory
0.0% Poor

Overall experience of DJB Labcare Ltd

(survey responses pie chart)
64.7% Excellent
30.7% Very good
4.5% Satisfactory
0.2% Unsatisfactory
0.0% Poor

Likelihood of recommending DJB Labcare Ltd

(survey responses pie chart)
65.8% Excellent
30.2% Very good
4.0% Satisfactory
0.0% Unsatisfactory
0.0% Poor
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