Customer Surveys and Feedback
At DJB Labcare Ltd we endeavour to provide our customers with the highest possible quality of service and are continually looking for ways to improve it.
As an ISO 9001:2008 accredited company we follow each service visit with a simple customer survey, they are asked to rate us on our performance.
This system is automated and web-based; the summary provided on this page is collated in real time.
Customer Satisfaction Survey (Service)
All responses
63.2% Excellent30.4% Very good
6.0% Satisfactory
0.3% Unsatisfactory
0.0% Poor
On every occasion that I have contacted DJB Labcare, they have been extremely helpful, courteous and done everything that they possibly can to assist with servicing, arranging appointments for engineers to call and most of all, following up phone calls and messages. They have shown total professionalism in everything they do. I will continue to use them whenever the opportunity arises and would most certainly recommend their services, we have used DJB Labcare for many years and will continue to do so when the opportunity arises. 2010-05-16
Very helpful and friendly DJB Labcare staff, with much expertise. 2021-09-10
Engineer was very helpful. 2021-08-11
I contact DJB by email, my experience is that your staff respond immediatly, they are knowledgeabel and helpful. Always a pleasure to deal withthe team 2021-07-21
Could not ask for better service. Needed a replacement machine urgently and received it the day after placing the order. Thanks to all at DJB for supporting our service. 2020-06-05
Contacted by email, very prompt response and visit and kept us updated with situation.Continued excellent service 2021-04-09
Engineer always helpful and courteous 2021-01-11
We have used DJB to service/repair our centrifuges for over 10 years - always an excellent service. 2018-01-15
Gavin is always very approachable and friendly, excellent service 2018-06-06
Telephone response time
32.9% Very good
7.0% Satisfactory
0.2% Unsatisfactory
0.2% Poor
Service team's knowledge and understanding of your requirements
31.0% Very good
3.6% Satisfactory
0.2% Unsatisfactory
0.0% Poor
Response to your request within an acceptable time frame
29.3% Very good
4.9% Satisfactory
0.8% Unsatisfactory
0.2% Poor
Quality of the workmanship
26.2% Very good
3.0% Satisfactory
0.3% Unsatisfactory
0.0% Poor
Value for money
40.9% Very good
18.7% Satisfactory
0.5% Unsatisfactory
0.0% Poor
Help and advice from our engineers
23.2% Very good
3.3% Satisfactory
0.2% Unsatisfactory
0.0% Poor
Overall experience of DJB Labcare Ltd
30.5% Very good
4.4% Satisfactory
0.2% Unsatisfactory
0.0% Poor
Likelihood of recommending DJB Labcare Ltd
30.2% Very good
3.9% Satisfactory
0.0% Unsatisfactory
0.0% Poor
